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analysis engine just spinning

C. Corritore Sep 29, 2014 05:20PM EDT

I am using an educational version of Semantria in Excel (2010) on a Mac using Parallels (Windows 7). Has been working fine. Now it is just spinning when asked to run a new analysis - discover or detail - it says it is Requesting Detail Documents - and never finishes. Advise? I have closed Excel and reopened, tried different data (some that worked earlier).

Up 0 rated Down Oct 01, 2014 05:39PM EDT Semantria Agent

Hey there!

Thanks for reaching out. Sorry for the inconvenience.

The issue that you were facing was caused by a temporary slow down of our servers due to a large influx of problematic data. The issue has since been resolved and you can expect systems to operate normally and smoothly. :)

To stay up to date on what’s happening with our servers, feel free to consult and subscribe to our status page here:

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