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[Error]Processed data is not available for the selected project. Please try again in 60 seconds

liz Jul 10, 2014 07:37PM EDT

Hi, I am trying to run a semantria analysis in Excel 2010, and got the above error.

The status shows
- Discovery analysis...
- Batch of ** files sent to the server for "Test" project
- Sent document operation was finished successfully for "Test" project
<Blank>

And never returns back. Any suggestion to trouble-shooting?

Up -1 rated Down
carl.lambrecht@lexalytics.com Jul 11, 2014 02:27PM EDT Semantria Agent

Hey Liz!

Could you tell if this was the first time you run an analysis? Also, can you send over you Semantria log files to let our techs take a closer look into your issue?

You can use the following guide to help you find your log files:
http://support.semantria.com/customer/portal/topics/417158-excel/articles

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