Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Cannot enable the start button in excel

Cuong Nguyen Jun 28, 2018 03:54AM EDT

Hi Lexalytics

I've already setup the Lexalytics app and run with the excel. But when I open the excel file I got error "your license api call limit or license time expired" and the Start button is disable.

What should I do to fix this error

Thanks

Up 0 rated Down
Sarah Willams Jun 29, 2018 10:35AM EDT Semantria Agent

Hello,

Try clicking OK on that error message and then logging out of the plugin. Close Excel and then open it again and log in. If the button is still disabled then open a second Excel window and check the buttons again.

If that dose not resolve your issue please email support@lexalytics.com with your email that your account is under.

Best,
Sarah
Support Engineer

This question has received the maximum number of answers.

support@semantria.com
http://assets1.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete