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Excel Add on doesn't proceed beyond "Data Source" option

Vilas May 01, 2017 02:30AM EDT

Hi,

I have installed the Excel Add on for Sentiment Analysis.
When I click on start button, a "Start a new Analysis" window pops up, wherein I am supposed to select
Data Source,
Data Type,
Options and
Analysis.

I don't get next screen when I select Data Source as "Current Worksheet" or "Another Excel workbook", and click on Next... the screen remain as it is, and nothing happens. I am unable to proceed...



Please tell me if I am doing something wrong ?

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Ethan May 01, 2017 12:34PM EDT Semantria Agent

Hi Vilas,

Are you able to click on ‘Next’ and advance if you click on one of the other Data Source options? Can you try going to Settings in the Ribbon and sign out and sign back in to fix this problem?
If this does not work, there may be an issue with your plugin installation. Can you try uninstalling the ExcelAddIn, then reinstalling it? Please let me know the results. Thanks.

Regards,

Ethan Thong
Support Engineer

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Ethan May 02, 2017 09:49AM EDT Semantria Agent

Hello Vilas,

I want to check in to see if signing out, and then signing back in with the ExcelPlugin helped? If not, did you proceed to uninstalling/reinstalling the plugin? Looking forward to your update. Thanks.

Regards,

Ethan Thong
Support Engineer

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Ethan May 04, 2017 05:07PM EDT Semantria Agent

Hello Vilas,

Following up with you to see if you can provide answers to the questions I left with you last. If I do not hear back from you, I will assume that you have resolved this issue on your end and I will proceed to closing this ticket.

Regards,

Ethan Thong
Support Engineer

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Ethan May 05, 2017 11:35AM EDT Semantria Agent

Hello Vilas,

Since we have not heard back from you we will assume that you were able to resolve the issue and thus will proceed to closing this ticket. If this should still be an issue for you, please contact us at support@lexalytics.com. Thank you.

Regards,

Ethan Thong
Support Engineer

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