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Theme sheet disabled

Kaori Mu Mar 02, 2017 01:31AM EST

Hi. Everytime I try to get the theme report on Excel I get the message that is disabled. How do I fix it? thank you..

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Ethan Mar 02, 2017 09:14AM EST Semantria Agent

Hello Kaori,

We are looking into this for you and will update you monentarily.

Ethan Thong
Support Engineer

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Ethan Mar 02, 2017 05:08PM EST Semantria Agent

Hello Kaori,

I took a look at your account setting and I see themes enabled so you should be able to get theme results returned. To get themes report in Excel now you will have to make sure it’s enabled on the configuration you use when sending the content, and have the specific report checked when generating the analysis. Please let us know if you need specific clarification on how to do so.

Regards,

Ethan Thong
Support Engineer

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Ethan Mar 06, 2017 10:08AM EST Semantria Agent

Hello Kaori,

Checking if you are now able to get theme reports after enabling them on the configuration settings? Please let us know if you need further assistance. Thanks.

Regards,

Ethan Thong
Support Engineer

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Ethan Mar 07, 2017 11:24AM EST Semantria Agent

Hello Kaori,

I want to check in one last time to see if you are able to get theme reports with the information that we sent you. Please let us know. If we do not hear back from you then we will assume that you were able to resolve the issue and we will proceed to closing this ticket. Thanks.

Regards,

Ethan Thong
Support Engineer

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Ethan Mar 08, 2017 11:55AM EST Semantria Agent

Hello Kaori,

Since we have not heard back from you we will assume that you were able to get theme reports and we will proceed to closing this ticket. If there is still an issue at hand, please do not hesitate to contact us again at support@lexalytics.com.

Regards,

Ethan Thong
Support Engineer

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