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Excel Installation

GAttoun Jul 26, 2015 12:10PM EDT

I installed the 32-bit version of Semantria, and it's showing up in my Excel Add-Ins library. However, there's nothing on the ribbon or customize ribbon toolbox. Suggestions?

It's the 32-bit version of Excel running on a 64-bit machine, if that causes any issues.

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Ethan Jul 27, 2015 09:50AM EDT Semantria Agent

Hello,

If you try to enable the Semantria for Excel plugin with these steps,, does the add-in show up in the ribbon toolbox?
File > plugins > Add-Ins. Under manage drop-down, select ‘Disabled Items’ and click ‘Go…’. Under the ‘Disabled Items’ list select Semantria.Excel and click ‘Enable’ button

Also, please send us your semantria.log (follow these steps http://support.semantria.com/customer/portal/articles/1569298-getting-semantria-log-files) which may show any errors during the installation. Lastly, if you did not, you will also want to install the 32-bit version of Semantria for Excel if your Excel version is 32-bit.

Regards,

Ethan Thong
Support Engineer

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Ethan Jul 30, 2015 10:38AM EDT Semantria Agent

Hello,

I want to touch base with you and see if enabling the Semantria for Excel plugin resolved your issue? If not, can you send us your semantria.log (follow these steps http://support.semantria.com/customer/portal/articles/1569298-getting-semantria-log-files) which may show any errors during the installation. Also, since you are installing the 32-bit version of Semantria for Excel, can you confirm that your Excel version is 32-bit? Thank you.

Regards,

Ethan Thong
Support Engineer

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Ethan Aug 04, 2015 12:29PM EDT Semantria Agent

Hello again,

I want to with you again to see if enabling the Semantria for Excel plugin by the steps we provided previously resolved your issue? If not, can you send us your semantria.log (follow these steps http://support.semantria.com/customer/portal/articles/1569298-getting-semantria-log-files) which may show any errors during the installation. Also, since you are installing the 32-bit version of Semantria for Excel, can you confirm that your Excel version is 32-bit as the bitness of Office and Semantria must match? We look forward to you reply. Thank you.

Regards,

Ethan Thong
Support Engineer

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Ethan Aug 06, 2015 12:41PM EDT Semantria Agent

Hello GAttoun,

I want to with you again to see if enabling the Semantria for Excel plugin by the steps we provided previously resolved your issue?
If not, can you send us your semantria.log? Follow these steps http://support.semantria.com/customer/portal/articles/1569298-getting-semantria-log-files.
Also, since you are installing the 32-bit version of Semantria for Excel, can you confirm that your Excel version is 32-bit as the bitness of Office and Semantria must match? We look forward to you reply. Thank you.

Regards,

Ethan Thong
Support Engineer

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Ethan Aug 10, 2015 11:43AM EDT Semantria Agent

Hello GAttoun,

Since we have not heard back from you we will assume that the steps we provided to enabling a disabled Semantria plugin resolved your issue and will proceed to closing this ticket. If this is still an issue for you, please contact us at support@semantria.com

Regards,

Ethan Thong
Support Engineer

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