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Data Analyis is taking too long to complete

Rowena Iguis Jun 30, 2015 02:04AM EDT

I'm trying to generate a detailed sentiments report, I've been waiting for the data analyzing to be completed but it's been an hour and yet it's still receiving with zero data on status. Help!

Thanks!

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Ethan Jun 30, 2015 09:38AM EDT Semantria Agent

Hi Weng,

Can you send us with your semantria.log folder which you can get to via these steps, http://support.semantria.com/customer/portal/articles/1569298-getting-semantria-log-files
Also, can you provide the username and password you use to sign into your account? Thank you

Regards,

Ethan Thong
Support Engineer

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Ethan Jul 01, 2015 10:40AM EDT Semantria Agent

Hi Weng,

We are making another request for your semantria.log file which you can get to via these steps, http://support.semantria.com/customer/portal/articles/1569298-getting-semantria-log-files
Hopefully, the log will give us some visibility into the issue.
Also, can you provide the username and password you use to sign into your account? We look forward to hearing form you.

Thank you

Regards,

Ethan Thong

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Ethan Jul 17, 2015 12:12PM EDT Semantria Agent

Hi Weng,

We are making a final request for your semantria.log file which you can get to via these steps, http://support.semantria.com/customer/portal/articles/1569298-getting-semantria-log-files
Hopefully, the log will give us some visibility into the issue.
Also, can you provide the username and password you use to sign into your account? We look forward to hearing form you but if we do not then we will assume that this is no longer an issue for you.

Thank you

Regards,

Ethan Thong

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Ethan Jul 23, 2015 02:21PM EDT Semantria Agent

Hi Weng,

Since we haven’t heard back from you we will assume that this is no longer an issue for you and proceed to closing this ticket. If you still need support you can reopen this ticket by contacting support@semantria.com.

Thank you

Regards,

Ethan Thong

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