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Never return analysis result in excel

sophie koh Jun 05, 2015 06:14AM EDT

I am using the trial version of Semantria in Excel. After I send over the selected source text, it is just spinning when asked to run a new analysis on discover.

It doesn't return any result after 1 hour.

please kindly advice.

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Ethan Jun 05, 2015 11:30AM EDT Semantria Agent

Hi Sophie,

Can you provide us with your semantria.log file? Please see here for its location http://support.semantria.com/customer/portal/articles/1569298-getting-semantria-log-files

Thank you

Regards,

Ethan Thong
Support Engineer

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Ethan Jun 09, 2015 10:54AM EDT Semantria Agent

Hi Sophie,

I want to check in and ask again if you can you provide us with your semantria.log file to help us troubleshoot your issue? Please see here for its location http://support.semantria.com/customer/portal/articles/1569298-getting-semantria-log-files

Thank you

Regards,

Ethan Thong
Support Engineer

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Ethan Jun 12, 2015 12:13PM EDT Semantria Agent

Hi Sophie,

I want to check in one last time and ask again if you can you provide us with your semantria.log file to help us troubleshoot your issue? Please see here for its location http://support.semantria.com/customer/portal/articles/1569298-getting-semantria-log-files

Thank you

Regards,

Ethan Thong
Support Engineer

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Ethan Jun 16, 2015 12:55PM EDT Semantria Agent

Hi Sophie,

Since we have not heard back from you we will assume that you resolved the issue or it is no longer a priority and will proceed to closing this ticket. If you still need support for this issue, please contact use at support@semantria.com. Thank you.

Regards,

Ethan Thong
Support Engineer

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