Support Center

  • Installation Troubleshooting

    Are API keys user specific or PC specific? Semantria's API keys are not limiting or linked to a specific PC. T...

    Aug 29, 2013 04:34PM EDT
  • Troubleshooting

    Add-in doesn’t appear in Excel This might happen if many users of a computer try to install the add-in on ...

    Apr 25, 2018 10:42AM EDT
  • Analysis Troubleshooting

    Not all data was returned from Semantria. Please ensure that all data fits Semantria's default 2048 character ...

    Sep 14, 2016 10:54AM EDT
  • Error Codes

    NOTE: Redirecting to updated article at var url = "ht...

    Jan 08, 2016 03:41PM EST
  • Reinstalling Operating System - Loss of Previous Projects

    I want to reinstall my operating system, can I do this without losing my Semantria projects? Reinstalling you...

    May 03, 2013 01:36PM EDT
  • Matching Data with Unique IDs

    Is there a way to match my original data set with a unique id? If your original dataset has unique IDs, you ca...

    May 14, 2014 03:23PM EDT
  • Getting Semantria Log Files

    In order to resolve issues as quickly as possible, Semantria Support may require you to send them your Semantr...

    Nov 24, 2014 03:36PM EST
  • Output Source Data not Matching Original IDs

    When processing data with unique IDs some comments for specific IDs are not the same in the raw data as the ou...

    May 03, 2013 01:32PM EDT
  • Reconciling Data with VLOOKUP

    How do I reconcile my data to the original data set? By using Excel’s VLOOKUP function, you can easily match S...

    May 14, 2014 03:25PM EDT
  • Switching to One Sentence Mode

    One Sentence Mode for Twitter Semantria's one sentence mode is useful for analyzing tweets or any short conten...

    May 23, 2014 04:45PM EDT
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