Support Center


Last Updated: Feb 10, 2014 02:15PM EST
Below are some commonly asked questions concerning Semantria's prices. If you have any additional questions regarding Semantria's prices, please visit our new pricing page, or contact us at

If we purchase a package of API calls for $1000, and decide to cancel the service before using all our calls, will we get the remaining money back if we choose to cancel? 
When a new customer purchases $1000 or any other package, upfront costs are incurred:
o   Separate cloud-based analytics instance for each new client
o   Increase in database, load balancing, storage capacity
Thus, Semantria will not be issuing refunds for partially used purchases. Purchased API credits will remain available in your account.

If I need less than 100k API calls, what's the charge? 
Given costs and reasons above, Semantria cannot provide packages smaller than $999.
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